FAQ

There is a flat shipping charge of Rs 99 for all orders.

We have tied up with PayU payment gateway for all online purchases on our website.
You can pay using any of the following options:

  • Credit Cards – Visa / Mastercard / Amex / Diners
  • Debit Cards – All debit cards including Maestro
  • NetBanking

We will make our best effort to ship your order as quickly as possible. Items will be dispatched in 2-4 days. Delivery time is 5-7 days. Please note that the delivery time is calculated from the day your order is dispatched.

Yes but before you process a return, we request you to kindly pause and think about the artisans who make these products. All of our products are handcrafted and the beauty of handcrafted products is in the imperfections. Do no treat a minor color difference or an uneven stitch as a defect. Having said that we want you to be 100% satisfied with your purchase. Each of our products are inspected for their quality before dispatch.

However, for certain products there is no exchange/refund unless the item is damaged, please read the return policy for each item during the time of purchase. If you have received an item in a damaged condition please send a photo of the product with the packaging box to returns@genethos.com within 48 hrs of delivery.

If an item is do be exchanged / returned it has to be in an unused condition with the original tag. If it is not in its original condition we will not be able to process your return. GenEthos reserves the right to cancel a return if we conclude the item is not in a new unused condition.

To process a return / exchange please email us within 5 days of the product being delivered. You will have to ship the product back to us and shipping charges will not be reimbursed by us. Please ensure that you use a reliable courier service to ship the product back to us.

All refunds / exchanges are processed within 7 days after receiving the product. You can either receive a store credit or get a refund minus the amount donated to the charity from your purchase as this would have already been donated.

Items on Sale cannot be returned / exchanged and is considered as a final purchase.

We will be able to cancel your order anytime before the product is dispatched. Unfortunately once the product is dispatched we will not be able to cancel your order. Products are usually dispatched within 2-4 days of placing the order.

If you would like your purchased item to be gift wrapped please leave a note at the time of purchase. We will definitely make an attempt to gift wrap your item, however if the item is a large home artifact it would be difficult, small items like jewelry can definitely be gift wrapped.

We at GenEthos believe that shopping does not always have to about oneself or about one’s family & friends. Shopping can be beyond our inner circle, it can be about our community, about our world! At GenEthos with every product you buy, we make a donation to our selected charity.

We have chosen five charities under five categories. You can follow the work done by the charities through their websites and FB pages. We update about the charities through our newsletters as well, so if you would like to know more about the work the different charities do please do sign up for our newsletters.

  • Differently Abled Community – Astha (astha.in)
  • Animals – Precious Paws Foundation (preciouspawsfoundation.org)
  • Nature – Eco Watch (ecowatchindia.org)
  • Women & Child – New Ark Mission of India (newarkmission.org)
  • Healthcare – Karunashraya (karunashraya.org)
  • Gen Projects – These are small projects taken up by GenEthos in collaboration with our customers. Initiatives such as a tree planting, feeding the homeless, collection camps at the time of natural disasters, buying clothes for the homeless, trip to an old age home etc.

Yes, we are constantly looking for charities doing good work in India and we would be more than happy to support as many charities as possible and spread awareness about the work done by the charities. If you know of any charities in the categories mentioned above please send us a link of that charity to charities@genethos.com

You can check the status of your order by logging into your account and clicking on the order status tab.

There are lot of benefits of creating an account with us like:
You will be able to view your order history

  • Track you order
  • Get the latest on our offers, new stock, events and work done by our partner NGOs through newsletters
  • Get 10% off for your birthday

Click here to register an account.

Yes, Genethos first started as a physical store under the name Genesis in Bangalore. We are more than happy to serve you at our store. Click here to know more about our store.